Telehealth: Assessment, Prescription & Pitfalls

Telehealth: Assessment, Prescription & Pitfalls

Beginner · 12 chapters · 144 MCQs · 144 flashcards · Illustrated

Telehealth: Assessment, Prescription & Pitfalls - complete clinical course for physiotherapy students and clinicians.

What you'll learn

  1. Chapter 1: Foundations of Musculoskeletal Anatomy for Remote Practice

    Telehealth changes what you can see, touch and measure, so your anatomical knowledge needs to be more functional than purely structural.

  2. Chapter 2: Pathomechanics and Tissue Response to Load

  3. Chapter 3: Subjective Assessment and Structured History Taking via Video

    A subjective assessment is an exercise in clinical reasoning. The history you take should help you decide which tissues are likely involved, how they are behaving, and whether the presentation is safe to manage remotely.

  4. Chapter 4: Clinical Tests and Observation Adapted for Telehealth

    Most musculoskeletal presentations seen in telehealth involve the lumbar spine, hip, knee, and shoulder. Movement quality depends on coordinated activity across the kinetic chain.

  5. Chapter 5: Imaging Decisions, Red Flags, and Safe Referral

  6. Chapter 6: Staged Management Planning and Home-Based Prescription

    Knee osteoarthritis (OA) is a whole-joint disorder involving articular cartilage degradation, subchondral bone remodelling, synovial inflammation, and periarticular muscle weakness.

  7. Chapter 7: Progressions, Load Management, and Readiness Criteria

  8. Chapter 8: Special Considerations: Age, Pregnancy, Comorbidities, and Digital Equity

    Ageing. Sarcopenia is the progressive loss of skeletal muscle mass and function. The revised European consensus (EWGSOP2) defines it using low muscle strength as the primary criterion, with low muscle quantity or quality confirming it…

  9. Chapter 9: Outcome Measures, Monitoring, and Return-to-Activity Criteria

  10. Chapter 10: Clinical Pearls and Common Telehealth Pitfalls

    Most musculoskeletal telehealth caseloads involve conditions such as knee osteoarthritis (OA), non-specific low back pain, rotator cuff tendinopathy, and post-operative joint replacement.

  11. Chapter 11: Case-Based Clinical Reasoning and Decision Making

    A 58-year-old warehouse supervisor contacts you by video consultation with 7 weeks of low back pain radiating to the posterolateral left leg, down to the dorsum of the foot.

  12. Chapter 12: Course Summary, Key Takeaways, and References

Free chapter

Chapter 1: Foundations of Musculoskeletal Anatomy for Remote Practice

Musculoskeletal Anatomy Relevant to Remote Practice

Telehealth changes what you can see, touch and measure, so your anatomical knowledge needs to be more functional than purely structural. In a video consultation you cannot palpate, so you rely on observing movement, asking precise questions and identifying which structures are likely involved.

Key regions for remote assessment include:

  • Lumbopelvic region: The lumbar spine has five motion segments. Most disc-related symptoms involve L4-5 and L5-S1, which are supplied by the L5 and S1 nerve roots. The lumbar erector spinae, multifidus, transversus abdominis and gluteal muscles form the load-transfer system that you can observe through standing and sit-to-stand tasks.
  • Cervical spine and thoracic outlet: The deep neck flexors (longus colli and longus capitis) provide segmental stability. Superficial muscles such as sternocleidomastoid and upper trapezius are often overactive in people with neck pain.
  • Shoulder complex: The rotator cuff (supraspinatus, infraspinatus, teres minor, subscapularis) centralises the humeral head. Scapular upward rotators and posterior tilters (serratus anterior, lower trapezius) influence subacromial space during elevation.
  • Lower limb: Patellofemoral mechanics depend on quadriceps control and hip abductor strength (gluteus medius and minimus). Achilles tendon load is shared between the gastrocnemius-soleus complex and its insertion on the calcaneus.

Pathophysiology: Load, Tissue Response and Pain

Most non-traumatic musculoskeletal presentations reflect a mismatch between tissue load capacity and applied demand. Tendons, discs and muscles adapt to mechanical load through remodelling, which takes weeks to months. Tendinopathy, for example, is generally a disorder of load management: collagen turnover shifts and the tissue becomes less tolerant of repeated stress before structural failure occurs.

Pain is not a direct measure of tissue damage. Sensitisation of peripheral and central pathways can amplify symptoms, and fear-avoidance beliefs can increase disability independent of structural findings. For remote practice, this means that a patient's reported pain intensity, activity limitation and beliefs are as clinically important as imaging-based diagnoses.

Clinical Presentation and Red Flags

Typical presentations include mechanical low back pain, non-specific neck pain, rotator cuff-related shoulder pain and patellofemoral pain. Symptoms are usually aggravated by specific loads or positions and eased by rest or position change.

Screen for red flags such as cauda equina syndrome, malignancy, infection, fracture and vascular pathology at the start of every telehealth consultation.

Screen for red flags such as cauda equina syndrome, malignancy, infection, fracture and vascular pathology at the start of every telehealth consultation.

Red flags require urgent medical referral and must be screened for at the start of every telehealth consultation:

  • Cauda equina syndrome: Bilateral sciatica, saddle anaesthesia, new bladder or bowel dysfunction, or progressive lower limb weakness. This is a surgical emergency.
  • Malignancy: History of cancer, unexplained weight loss, night pain unrelieved by position, or age over 50 with new onset of pain.
  • Infection: Fever, chills, or recent infection with spinal pain, particularly if immunosuppressed or a recent injection or procedure.
  • Fracture: Significant trauma, osteoporosis or long-term corticosteroid use.
  • Vascular pathology: Cervical pain with dizziness, diplopia, dysphagia, drop attacks or unilateral limb symptoms (possible vertebrobasilar insufficiency or arterial dissection).
  • Systemic inflammatory disease: Morning stiffness lasting more than 30 minutes, inflammatory pain pattern and systemic symptoms.

Remote Assessment: Observation, History and Outcome Measures

Begin with a structured history covering onset, mechanism, 24-hour symptom behaviour, aggravating and easing factors, and previous episodes. Use validated patient-reported measures alongside observation:

  • Numeric Pain Rating Scale (NPRS): 0-10 scale. A change of about 2 points is generally considered clinically meaningful.
  • Oswestry Disability Index (ODI), modified version: Scored 0-100%. A minimal clinically important difference is commonly cited as around 10 percentage points.
  • Neck Disability Index (NDI): Scored 0-100%, with similar interpretation.
  • Quick DASH or Shoulder Pain and Disability Index (SPADI): Appropriate for upper limb presentations.
  • Patellofemoral Pain Questionnaire or Anterior Knee Pain Scale: For knee presentations.

Observational assessment via video should include standing posture, sit-to-stand performance, single-leg stance (aim for at least 30 seconds without loss of balance or pelvic drop), gait, and active range of motion filmed from front, side and back. Ask the patient to record repeated movements with a smartphone so you can review them later.

For objective functional measures you can often administer at home:

  • 30-Second Sit-to-Stand Test: Normal values for adults aged 60-69 are typically around 12-17 repetitions for men and 11-15 for women.
  • Timed Up and Go (TUG): Community-dwelling older adults typically complete it in under 10 seconds; times above 13.5 seconds are associated with increased fall risk.
  • Hand grip dynamometry: Normative data from Mathiowetz et al. (1985) suggests dominant-hand grip of roughly 40-50 kg for men aged 20-29 and 25-30 kg for women in the same age group. Interpret against age and sex norms.

Be cautious with self-measured range of motion. Smartphone inclinometer apps have acceptable reliability for lumbar and shoulder measures when used carefully, but the measurement error is larger than in clinic, so document the method and interpret small changes conservatively.

Neurological and Functional Screening

A focused neurological screen can be performed remotely with the patient's assistance:

  • Myotomes: Heel walk (L5), toe walk (S1), squat and rise (L3-4), and hip flexion (L2).
  • Reflexes: Patellar (L4) and Achilles (S1) reflexes may be assessed if the patient can position themselves or a helper is present. Use the same reflex hammer and consistent technique; reflex asymmetry should prompt in-person referral.
  • Slump test and straight leg raise (SLR): SLR is sensitive for lumbar radiculopathy but less specific. A positive crossed SLR (symptoms reproduced on the contralateral side) is more specific.
  • Dermatomal sensation: Light touch with cotton wool can be described by the patient, though sensory testing is less reliable remotely.

Physiotherapy Management: Staged Progression

Management should follow a staged, graded framework rather than fixed timeframes, with progression based on symptom response and functional goals.

Stage 1: Settling and education (weeks 0-2) Provide education on pain neurophysiology, activity modification without bed rest, and reassurance about prognosis. For low back pain, encourage continued normal activity and graded walking. Introduce gentle mobility exercises tolerated within 24 hours, such as pelvic tilts, cat-camel and lumbar rotations in pain-free range.

Stage 2: Progressive loading (weeks 2-6) Introduce strengthening with a target of 2-3 sessions per week. For lumbar and hip work, use 2-3 sets of 8-12 repetitions at approximately 60-70% of perceived maximum. For tendon-related conditions, isometric holds of 30-45 seconds at 70% effort, performed 3-5 times per day, can provide analgesia while maintaining load tolerance.

Stage 3: Capacity building (weeks 6-12) Progress to higher loads and functional tasks. Heavy slow resistance training (3 sessions per week, 3 sets of 6-12 repetitions, slow 3-second eccentric phase) has shown benefit in tendinopathy over 12-week programs. Add task-specific and sport- or work-specific exercise.

Stage 4: Return to function (beyond 12 weeks) Focus on sustained performance, load monitoring and self-management. Reassess outcome measures and discharge with a written maintenance programme.

Progression criteria: Move to the next stage when pain on movement is stable or decreasing, the patient completes the current dosage without a flare-up lasting more than 24 hours, and functional scores are improving. Pain of 5/10 or higher that persists more than 24 hours after exercise suggests the load was too high.

Dosage Parameters and Home Program Design

Remote programmes must be specific, measurable and safe without supervision. Specify:

  • Exercise name, starting position and cueing (written and demonstrated on video)
  • Sets, repetitions, hold time and frequency
  • Rest intervals (typically 60-90 seconds for strength work)
  • Load progression rules (increase repetitions first, then load, then complexity)
  • Stop criteria, for example: stop if new neurological symptoms occur, if pain exceeds 6/10, or if symptoms are worse the next morning

Use a simple daily symptom diary. Ask patients to record pain, exercise completed and any new symptoms. Review this at each telehealth session.

Contraindications and Safety Considerations

Telehealth is not appropriate for all patients. Refer for in-person assessment when there is progressive neurological deficit, suspected fracture or serious pathology, or when physical examination is essential for diagnosis. Avoid high-intensity loading in people with uncontrolled hypertension, recent surgery without surgical clearance, or acute inflammatory arthritis flares. Check for osteoporosis before loaded spinal flexion exercises. Confirm that the patient has a safe space and that someone is nearby if they are performing exercises involving balance or lifting.

Confirm the patient has a safe space and that someone is nearby for exercises involving balance or lifting.

Confirm the patient has a safe space and that someone is nearby for exercises involving balance or lifting.

Evidence Summary

Clinical practice guidelines for low back pain recommend education, advice to remain active, and exercise as first-line management, with pharmacological and passive modalities used as adjuncts (Delitto et al., 2012). Global burden data confirm low back pain as the leading cause of years lived with disability, which supports early, active and accessible management (Hoy et al., 2014). Outcome measurement tools such as the ODI have established reliability and responsiveness, supporting their use in remote monitoring (Fritz & Irrgang, 2001). Shoulder function can be tracked with the Constant-Murley score, although its clinical use requires in-person elements (Constant & Murley, 1987). Evidence on telehealth outcomes for musculoskeletal conditions is growing, with generally comparable results to in-person care for many conditions, but studies vary in quality and population.

Clinical Pearls

  • Always document what you could not assess remotely, and state how this affects your confidence in the diagnosis.
  • Ask patients to film their symptoms during activity. Video of a provoking task is often more informative than verbal description.
  • Use the patient's own functional goals (for example, "carry grandchildren" or "return to five-a-side football") to structure the programme and measure progress.
  • A patient who is improving slowly but consistently is usually on track. Do not escalate treatment because of normal variation in symptoms.
  • Reassess red flags at every consultation, not just the first.

Summary

Remote musculoskeletal assessment relies on structured history, validated patient-reported measures, observation via video, and carefully adapted functional tests. Understanding regional anatomy and load-tissue relationships allows you to target exercise sensibly and to recognise when a patient needs urgent or in-person review. Staged, criteria-based progression with clearly specified dosage gives patients a safe and measurable pathway to recovery. Red flag screening and clear referral thresholds remain non-negotiable.

References

Constant, C. R., & Murley, A. H. (1987). A clinical method of functional assessment of the shoulder. Clinical Orthopaedics and Related Research, (214), 160-164.

Delitto, A., George, S. Z., Van Dillen, L., Whitman, J. M., Sowa, G., Shekelle, P., Denninger, T. R., & Godges, J. J. (2012). Low back pain: Clinical practice guidelines linked to the International Classification of Functioning, Disability, and Health from the Orthopaedic Section of the American Physical Therapy Association. Journal of Orthopaedic & Sports Physical Therapy, 42(4), A1-A57.

Fritz, J. M., & Irrgang, J. J. (2001). A comparison of a modified Oswestry Low Back Pain Disability Questionnaire and the Quebec Back Pain Disability Scale. Physical Therapy, 81(2), 776-788.

Hislop, H. J., Avers, D., & Brown, M. (2013). Daniels and Worthingham's Muscle Testing: Techniques of Manual Examination and Performance Testing (10th ed.). Elsevier.

Hoy, D., March, L., Brooks, P., Blyth, F., Woolf, A., Bain, C., Williams, G., Smith, E., Vos, T., Barendregt, J., Murray, C., Burstein, R., & Buchbinder, R. (2014). The global burden of low back pain: Estimates from the Global Burden of Disease 2010 study. Annals of the Rheumatic Diseases, 73(6), 968-974.

Mathiowetz, V., Kashman, N., Volland, G., Weber, K., Dowe, M., & Rogers, S. (1985). Grip and pinch strength: Normative data for adults. Archives of Physical Medicine and Rehabilitation, 66(2), 69-74.

Bohannon, R. W. (2006). Reference values for the timed up and go test: A descriptive meta-analysis. Journal of Geriatric Physical Therapy, 29(2), 64-68.

The other 11 chapters, all 144 MCQs and the flashcards are in the PhysioAI app.

Practice questions

5 sample MCQs from this course. Tap a question to see the answer.

  1. A 58-year-old woman reports two weeks of lateral shoulder pain without trauma. On a video call she can raise her arm to about 15 degrees of abduction, but cannot initiate further elevation without shrugging her shoulder. She has no history of neurological symptoms.

    1. Which muscle is most likely the primary contributor to the initial 0 to 15 degrees of glenohumeral abduction in this patient?

    • A. Supraspinatus
    • B. Subscapularis
    • C. Teres minor
    • D. Infraspinatus
    Show answer

    Answer: A. Supraspinatus is the primary initiator of glenohumeral abduction, acting as a head depressor and stabilizer during the first 15 to 30 degrees. Its dysfunction or pain commonly produces the compensatory shrug pattern that can be observed on video.

  2. A 58-year-old man contacts a physiotherapy telehealth service for 3 weeks of mid-back pain. He reports the pain is present at rest and wakes him at night, and he has had night sweats and unintentional weight loss of about 5 kg. He cannot lie on his side to sleep and has stopped his usual walking.

    2. Which history screen should be completed first before prescribing a video-delivered exercise programme for this patient?

    • A. Screening for red flags, including night pain, unexplained weight loss, and systemic symptoms
    • B. Asking about hobbies and leisure activities
    • C. Measuring active thoracic range of motion on camera
    • D. Recommending heat application at home
    Show answer

    Answer: A. Night pain, unexplained weight loss, and night sweats are red flags that may indicate serious pathology such as malignancy or infection, which must be excluded before exercise is prescribed. Structured red-flag screening is therefore the priority step in any telehealth subjective assessment.

  3. A 68-year-old man with type 2 diabetes reports unsteadiness when rising from his kitchen chair and has had two near-falls in the past month. He lives alone and will complete a video-based sit-to-stand and single-leg stance screen with his physiotherapist. He has a small, cluttered kitchen with loose rugs.

    3. Before the video-based balance tests begin, which preparation step is most important for safe observation?

    • A. Clear an uncluttered space, use a stable chair and a sturdy support within reach, and position the camera to capture the whole body from head to feet
    • B. Ask the patient to hold the phone while performing the tests so the camera follows his movements
    • C. Remove all footwear so that foot posture can be observed during each test
    • D. Record only a side view at waist height to reduce the amount of data to review
    Show answer

    Answer: A. Safety during telehealth balance testing depends on a clear environment, a stable chair, and a nearby support so the patient can be stopped if he loses balance. The camera must also show the full body so the clinician can observe weight shift and stepping strategies. Holding the phone or filming only a small field of view compromises both safety and observation.

  4. A 62-year-old man is seen by video 4 days after an arthroscopic meniscal repair of the left knee. He reports pain of 6/10, a warm and swollen knee, and can walk only with crutches. His surgeon has set restrictions on weight-bearing and knee flexion.

    4. Which focus should guide the first stage of his home-based prescription?

    • A. Protected loading with pain and effusion control, quadriceps activation, and gentle knee range within the surgeon's restrictions
    • B. Maximal eccentric strengthening three times daily to restore muscle capacity immediately
    • C. Sprint and change-of-direction drills to prepare for return to sport
    • D. Unrestricted full-weight-bearing walking for 60 minutes daily
    Show answer

    Answer: A. The early post-operative stage prioritises protection, effusion control, and restoring basic neuromuscular activation within surgical restrictions. High-load and sport-specific work should only be introduced once staged criteria and surgical clearance are met.

  5. A 72-year-old woman with osteoporosis and treated hypertension is enrolled in a telehealth falls-prevention program. She reports light-headedness when she stands up from a chair and lives alone with a walking frame. Her standing balance exercises are being planned for next week.

    5. Which step is most important before progressing her standing balance exercises remotely?

    • A. Screen for orthostatic symptoms and, where feasible, measure seated and standing blood pressure with a home monitor
    • B. Increase the repetitions of sit-to-stand to build endurance
    • C. Stop the walking frame so that balance challenge is greater
    • D. Ask her to perform unsupported single-leg stance without checking her blood pressure
    Show answer

    Answer: A. Postural symptoms in an older adult on antihypertensives suggest possible orthostatic hypotension, which raises fall risk during standing exercises. Screening blood pressure response and symptoms before progressing balance work makes the program safer.

Flashcards

  • Which four red flags in a telehealth back or leg pain consult suggest cauda equina syndrome, and what is the action?

    Saddle (perineal) numbness, new bladder or bowel dysfunction (retention or incontinence), bilateral or progressive leg weakness/sciatica, and sexual dysfunction. Any of these needs same-day emergency assessment (ED) and urgent MRI. Do not continue remote rehab.

  • What are the key upper limb actions tested for the C5 to T1 myotomes during a remote neurological screen?

    C5 is tested by elbow flexion or shoulder abduction, C6 by wrist extension, C7 by elbow extension or wrist flexion, C8 by finger flexion, and T1 by finger abduction (small finger). Patients can perform these actions on camera against light resistance, and the examiner watches for symmetry and effort.

  • Give the upper limb myotome key actions for C5 to T1 for a remote neuro screen.

    C5 is tested by elbow flexion (biceps) or shoulder abduction (deltoid). C6 is wrist extension, C7 is elbow extension (triceps), C8 is thumb extension or finger flexion, and T1 is finger abduction, such as spreading the fingers apart. Remotely, ask the patient to hold each position against your visual assessment and note any drift or weakness.

  • What are the key upper limb actions for the C5 to T1 myotomes in a remote neurological screen?

    C5 is tested by shoulder abduction and elbow flexion, C6 by wrist extension, C7 by elbow extension and wrist flexion, C8 by finger flexion, and T1 by finger abduction (small finger). Ask the patient to perform each action against resistance, or use a graded effort if resistance cannot be applied. Compare left and right sides, and record any weakness or fatigue.

  • Which warning signs should make a pregnant patient stop a telehealth exercise session and contact her obstetric provider?

    Stop exercise and seek medical advice for vaginal bleeding, regular painful contractions, leakage of amniotic fluid, or breathlessness before exertion. Dizziness, headache, chest pain, and muscle weakness affecting balance are also warning signs. Calf pain or swelling is another, because pregnancy raises DVT risk. Explain these before the first session and confirm that the patient knows the emergency plan.

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