Refund Policy for PhysioAI

This Refund Policy applies to all paid purchases made on PhysioAI, operated by Auraflex Intelligent Healthcare Services Private Limited, Karjat, India, including everything listed on our pricing page.

Clinic OS subscriptions (billed in advance)

Course Passes (one-time)

• Beginner Course Pass — ₹999
• Intermediate Course Pass — ₹1,699
• Advanced Course Pass — ₹2,599

Mock Test Packs (one-time)

• NPTE Mock Test Pack — ₹6,999 · DHA Mock Test Pack — ₹4,999 · PG-CET Mock Test Pack — ₹2,099
• Govt Exam Mock Pack — ₹599 · Case-Based Scenarios Pack — ₹4,549
• SAI Eligibility Test — ₹159 · SAI Full Length Mock Pack — ₹2,100
• AIIMS Physiotherapist Mock (Single) — ₹199 · AIIMS Mock Pack (5 Tests) — ₹599

Prices are in INR and match the pricing page at time of writing. If pricing changes with 30 days notice per our Terms of Service, the price you paid governs your refund.

Refunds are handled case by case. Under this policy, contact support@physioai.in within 14 days of purchase if you experience issues — failed payment but money debited, content not unlocking, duplicate charge, or a technical fault on our side.

Statutory / store-mandated refund rights (Apple App Store, Google Play, EU / consumer law) are unaffected. Nothing here limits rights you have under applicable consumer protection laws that cannot lawfully be excluded.

Email us — it takes under 2 minutes:

We verify the purchase, check access / usage logs, and reply within 2–3 business days. If approved, website refunds are initiated immediately; store refunds are directed through Apple / Google.

• Subscription fees are billed in advance on a monthly or yearly basis.
• Deleting the app alone does not cancel auto-renewing subscriptions. Cancel in the App Store / Play Store, or via your account before renewal.
• Request within 14 days of the initial purchase or renewal for a case-by-case review. After 14 days, renewals are generally non-refundable on a pro-rata basis unless required by law.
• If pricing changes with 30 days notice and you do not accept it, cancel before renewal — continued use after the notice period counts as acceptance.

Course Passes and Mock Test Packs are digital goods with instant unlocking. We approve refunds within the 14-day window where:

• Content never unlocked despite successful payment.
• Duplicate purchase of the same product on the same account.
• A verified technical fault on our side (payment deducted, order failed, mock not starting) that support could not fix.

Because access is immediate, refunds are not available where the content was substantially consumed (for example, completing a full mock pack) and no fault is found — unless consumer law requires otherwise.

In-app purchases via Apple App Store / Google Play are processed by RevenueCat and billed by Apple / Google. We cannot directly refund store-billed purchases.

• Apple: request via reportaproblem.apple.com, then forward us the decision.
• Google: request via Play Store → Order history → Request refund, per Google Play Terms.
• Still write to us within 14 days — we will help with receipts, entitlement checks, and technical evidence for your store claim.

Purchases made on the website / mobile web via our secure payment partner are verified and fulfilled by us.

• Approved refunds go back to the original payment source (UPI, card, netbanking) in 5–7 business days. Banks may take 1–2 extra days to show it.
• Failed payments that show as debited usually auto-reverse in 5–14 days. If not, send us the payment ID and bank statement line.
• We never see or store full card numbers — refunds are processed securely through our payment partner.

• Requests raised after 14 days of purchase / renewal, except where law requires otherwise.
• Change of mind after substantial use with no technical fault.
• Accounts suspended for Terms violations (IP abuse, credential sharing, unlawful use, extracting AI models).
• Free trials, discounts, referral credits, and fees already due before termination.
• Chargeback fees or bank penalties — the refunded amount never exceeds what you paid.

Cancellation stops future billing; a refund returns past payment. You can cancel anytime before renewal to avoid the next charge, and keep access until the end of the current billing period. Cancelling alone does not automatically trigger a refund — request one separately within the 14-day window if you qualify.

Need help cancelling? See Support Center or email support@physioai.in.

Please contact us first before filing a chargeback — most cases are resolved in 2–3 days. Unjustified chargebacks (for example, after full consumption with no fault) may lead to suspension pending review and recovery of dispute fees where permitted by law.

Questions about this Refund Policy or the status of your request:

Related: Terms of Service · Privacy Policy · Pricing · Support